Privacy policy

TRUEFIVE

This Privacy Policy (“Policy”) is effective from JANUARY 1, 2026.

TRUEFIVE values your privacy and is committed to protecting your personal information. This Policy explains how we collect, use, store, and protect the information you share with us while using our website or placing an order.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit or shop on TRUEFIVE, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and purchase details

Payment Information

  • Payments are processed through secure third-party payment gateways

  • TRUEFIVE does not store your debit card, credit card, or UPI details

Technical Information

  • IP address

  • Browser type and device information

  • Cookies and website usage data

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and customer support

  • Respond to queries, returns, or exchange requests

  • Improve our website and customer experience

  • Comply with legal and regulatory requirements

We do not sell or rent your personal data to any third party.

3. SHARING OF INFORMATION

Your information may be shared only with:

  • Courier and logistics partners for order delivery

  • Payment gateway providers for secure transactions

  • Legal or government authorities if required by law

All third parties are required to keep your information confidential.

4. COOKIES

Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze traffic and user behavior

You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

5. DATA SECURITY

TRUEFIVE takes reasonable security measures to protect your personal information from unauthorized access, misuse, or loss.
However, no online platform is completely secure, and we cannot guarantee absolute security.

6. YOUR RIGHTS

You have the right to:

  • Access the personal information we hold about you

  • Request correction of incorrect or outdated information

  • Request deletion of your personal data (subject to legal requirements)

To exercise these rights, please contact us at truefiveclothing@gmail.com.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. TRUEFIVE is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

8. CHILDREN’S PRIVACY

TRUEFIVE does not knowingly collect personal information from children under the age of 18. If such information is found, it will be deleted immediately.

9. CHANGES TO THIS PRIVACY POLICY

TRUEFIVE may update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the website indicates acceptance of the updated Policy.

10. CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, you can contact us at:

Email: truefiveclothing@gmail.com
Business Address: 2325 Manimajra, Chandigarh 160101, India
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST