Shipping policy

TRUEFIVE

TRUEFIVE (“we”, “our”, “us”) is committed to providing a smooth and transparent shipping experience across India. This Policy explains how orders are processed, shipped, and delivered within India.

By placing an order on our website, you agree to the terms outlined below.

1. ORDER PROCESSING

All orders are processed within 24–48 working hours after successful payment.
Orders placed on Sundays or public holidays will be processed on the next working day.
Once an order is processed, it cannot be modified or cancelled.

2. SHIPPING & DELIVERY (INDIA ONLY)

TRUEFIVE currently delivers only within India.
Orders are shipped through reliable third-party courier partners.
Delivery timelines shown on the website are estimated and may vary based on location.
Delivery timelines start after dispatch, not from the order date.
Once dispatched, tracking details will be shared via email.

3. SHIPPING CHARGES

Shipping charges (if applicable) are clearly displayed at checkout.
Shipping charges once paid are non-refundable, except in cases of company error.

4. THIRD-PARTY COURIER DISCLAIMER

After dispatch, orders are handled by third-party courier partners.
TRUEFIVE is not responsible for delays, loss, theft, or damage occurring during transit.
Customers are advised to track their shipment using the tracking link provided.

5. FAILED DELIVERY & RTO (RETURN TO ORIGIN)

If delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to us (RTO).
Re-shipping charges, if applicable, must be borne by the customer.
Original shipping charges are non-refundable in RTO cases.

6. RETURNS & EXCHANGES

Returns and exchanges are handled as per our Return & Exchange Policy.
Exchange or return requests must be raised within 7 days of delivery.
Requests must be sent to truefiveclothing@gmail.com.

7. FORCE MAJEURE

TRUEFIVE shall not be liable for delays caused by events beyond our control, including natural disasters, strikes, lockdowns, courier disruptions, or government regulations.

8. CUSTOMER SUPPORT

Email: truefiveclothing@gmail.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
We aim to respond within 24–48 business hours.

9. GOVERNING LAW

This Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Chandigarh, India.

10. REVIEW AND AMENDMENTS

TRUEFIVE may update or change this Shipping Policy at any time without prior notice. Any changes will be effective immediately once updated on the website. By continuing to use our website or placing an order, you agree to accept the updated Shipping Policy.