Terms of service

TRUEFIVE

Welcome to TRUEFIVE. By accessing or using our website, placing an order, or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our services.

1. ABOUT TRUEFIVE

TRUEFIVE is an Indian clothing brand selling apparel through its official website. All products and services provided by TRUEFIVE are subject to these Terms.

2. ELIGIBILITY TO USE OUR WEBSITE

  • By using our website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

  • You agree to provide accurate and complete information while placing an order.

3. PRODUCTS & PRICING

  • All products displayed on our website are subject to availability.

  • Prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as mentioned.

  • TRUEFIVE reserves the right to change product prices, descriptions, or availability at any time without prior notice.

4. ORDER ACCEPTANCE & CANCELLATION

  • Placing an order does not guarantee acceptance. Orders are confirmed only after payment verification and processing.

  • TRUEFIVE reserves the right to cancel any order due to stock issues, pricing errors, or suspicious activity.

  • Once an order is processed, it cannot be cancelled or modified.

5. SHIPPING & DELIVERY

  • Shipping and delivery are governed by our Shipping Policy.

  • TRUEFIVE delivers only within India.

  • Delivery timelines are estimates and may vary due to courier or location-related issues.

6. RETURNS & EXCHANGES

  • Returns and exchanges are governed by our Return & Exchange Policy.

  • Requests must be raised within 7 days of delivery.

  • Requests should be sent to truefiveclothing@gmail.com with order details.

7. PAYMENT TERMS

  • All payments must be made through the payment methods available on our website.

  • TRUEFIVE does not store your card or payment details.

  • In case of failed transactions, the amount (if debited) will be refunded as per the bank or payment gateway timelines.

8. USER RESPONSIBILITIES

By using our website, you agree:

  • Not to misuse the website or attempt unauthorized access

  • Not to upload false, misleading, or harmful information

  • Not to violate any applicable laws or regulations

TRUEFIVE reserves the right to restrict or terminate access if these rules are violated.

9. INTELLECTUAL PROPERTY

  • All content on this website, including logos, designs, images, text, and graphics, belongs to TRUEFIVE.

  • You may not copy, reproduce, or use any content without written permission from TRUEFIVE.

10. LIMITATION OF LIABILITY

  • TRUEFIVE is not responsible for indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability, if any, shall be limited to the value of the product purchased.

11. FORCE MAJEURE

TRUEFIVE will not be liable for delays or failure to perform due to events beyond our control, including natural disasters, strikes, lockdowns, courier disruptions, or government actions.

12. GOVERNING LAW

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Chandigarh, India.

13. CONTACT INFORMATION

For any questions regarding these Terms, you can contact us at:

Email: truefiveclothing@gmail.com
Business Address: 2325 Manimajra, Chandigarh 160101, India
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

14. CHANGES TO TERMS

TRUEFIVE may update or modify these Terms at any time without prior notice. Changes will be effective immediately once posted on the website. Continued use of the website means you accept the updated Terms.